Q: Do I need to activate a license for my device?
A: Devices come bundled with a standard Solo Classic license. To activate any other purchased license (Cloud, Wall etc.), access your Cloud Platform account, go to My Devices tab and click the Activate license icon under the device's serial number:...
Q: The “Activate license” button remains active, even after the license has been added to the device.
A: It is possible to assign several licenses to the same device, therefore Activate license button will always remain accessible.
Q: The device can’t connect to the W-Fi network / “No Internet” or “Incorrect Data” messages are displayed during activation.
A: Check if your Wi-Fi network conforms to the Wi-Fi requirements (2.4 Ghz, B/G mode, no additional login or security screens). The distance between the HYPERVSN device and the router should not exceed 3 meters. Check if the Internet connection is active...