OVERVIEW
Case Study Summary
Client: Nike Industry: Fashion and Retail
Challenge: Driving foot traffic, customer engagement and sales in a busy retail area.
Solution: Research shows that immersive in-store experiences increase dwell time, encourage social interaction and drive sales. Nike opted for a 6-unit holographic wall showcasing Nike products through captivating 3D visual storytelling.
Key Outcomes
An eye-catching, futuristic installation that grabs passersby and intrigues shoppers
An innovative approach to retail design that elevates the shopper experience
NIKE
About the Client
Country & Region
Nike is a truly global brand, born in the USA and now recognised in every corner of the world. Nike has multiple store locations in London. There are over 1,000 Nike retail stores around the world, with a particularly strong presence in the USA and China. This case study focuses on Nike’s London strategy.
Sustainability
Nike has eight stores in London, including their iconic flagship branch in Oxford Circus. Nike is expanding its retail presence in London with women-focused stores like Nike Women on King’s Road and concessions at Selfridges.
Market Position & Scale
Nike’s strategy involves supporting local scenes and empowering emerging talent to build loyalty from the ground up. This has transformed the brand into a global powerhouse, consistently ranked as the number one athletic fashion brand. Their ‘swoosh’ logo and ‘Just Do It’ tagline are recognised – and loved – all over the world.
01. CHALLENGE
Driving Traffic with Retail Store Design
Driving Traffic with Retail Store Design
Nike’s approach to store design goes beyond aesthetics; it is a strategic tool used to influence how customers experience the brand and their subsequent buying decisions. A retail store’s layout can directly affect customer attraction and dwell time, as well as the likelihood of them returning to the store. By combining store design with customer insights and market research, Nike crafts retail spaces that feel inviting and immersive, attracting high foot traffic and driving conversions. Nike strategically places design elements to entice passersby without compromising on prime placement within the store. Design elements can also be used to guide the flow of traffic toward high-margin collections and the latest Nike innovations.
Pain Point: Traditional store design often fails to capture attention and compete with the convenience of online shopping. Nike stores must use innovation to create a multisensory experience that justifies in-person engagement and speaks to local audiences.
Implementing futuristic tech while maintaining cultural relevance
Ensuring tech augments the physical environment and enhances shopping experience
Building Community with a Hyper-Local Approach
Nike’s branding in London emphasises local culture and community engagement. Their marketing strategies in the city often incorporate local athletes and influencers to enhance brand relatability. Nike hosts various events in London to engage with the community, for example, the “Well Collective” sessions, which include community runs and holistic fitness workshops, at stores like Battersea and King’s Road.
Nike’s branding strategy in London includes collaborations with local artists and designers to create unique product offerings. With this approach, certain Air Max models, such as the Air Max 95 and Air Max 90, have become central to London’s street style and grime music scene. Prioritising impact as well as income, Nike provides grants ranging from £5,000 to £20,000 to organisations focused on play equity and education for the Black community in London. Partnering with Palace, they created Manor Place, a free cultural hub in South London with skateparks and football cages. This hyper-local approach informs Nike’s in-store activities too as Nike tailors its customer experience in London to resonate with the city’s diverse demographics.
Pain Point: Nike must maintain a uniquely London feel with its in-store activations, combining innovative tech with culturally-relevant creative.
Create a sensory experience in store design to enhance customer engagement and satisfaction
Develop a campaign that feels authentic, relevant and community-focused
The Solution Retail Store Design That Connects
Retail store layout influences how customers experience a brand and their buying decisions. Nike incorporated 3D holography to connect with consumers and enhance their experience.
Why HYPERVSN?
Nike chose the market leader in immersive experiences powered by 3D holography.
Hardware Configuration
3-unit HYPERVSN SmartV Wall in Prime accessory.
Content Format
3D holographic visual storytelling that connects with customers.
Placement Strategy
Placed strategically to attract passersby while occupying a central space in-store.
Traditional 2D Signage |
HYPERVSN 3D Holograms |
|---|---|
Engagement |
|
| Low, blends into background | High, stands out and elicits emotion |
Storytelling |
|
| Limited, static or 2D animations | Vivid, highly detailed 3D visuals |
Phygital Effect |
|
| Feels separate from or imposed on physical store | Augments and interacts with physical retail environment |
Shareability |
|
| Low | Highly Instagrammable |
How It Works
Retail Innovation Implementation
01. Content and Creative Production
Our in-house design experts transformed Nike’s 3D models into vivid, dynamic holographic visuals, capturing even the finest details.
02. Installation and Setup
Displays were installed directly within an existing structure in the store, ensuring a natural fit.
03. Playback, Control and Updates
The client was able to make updates and amends to the campaign remotely, using the HYPERVSN CMS.
Impact in Innovation
Revolutionising Retail Design
Visual Engagement
The setup of the holograms created an impactful installation that caught the eyes of passersby.
Brand Perception
The activation solidified Nike’s creative and cultural presence in London with an innovative in-store experience.
Engagement Indicators
Customers didn’t just walk past – they engaged with the visuals, keen to capture the full visual story.
Operational Benefits
The campaign could be managed from anywhere in the world.
Brand-Level Impact
Reinforced Nike’s position as an industry leader in innovation.
Integration & Compatibility
Technology Used
This Nike innovation campaign used a 6-unit HYPERVSN SmartV Wall.
Safety and compliance notes: Proper installation is required to avoid malfunctions or hazards. To prevent consumers from touching the holographic devices, an appropriate distance and/or protective accessories are recommended. HYPERVSN provides set-up support and a range of stylish, practical accessories.
4K resolution with brightness of up to 3,000 nits
Patented technology
Cloud-based CMS for ultimate control
YOUR HOW-TO GUIDE
Future-Proof Your Retail Experience Like Nike
Taking an innovation-led approach to your retail design can help you enhance customer experience and boost brand loyalty. Here’s our step-by-step guide on how to use 3D holograms for futuristic store design.
Need Clarification?
Frequently Asked Questions
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Get in touch to discuss how 3D holography could transform your retail innovation strategy.
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Nike focuses on creating immersive shopping experiences that reflect the lifestyle and aspirations of London consumers. To design a retail space that invites and converts, you must get to know your customer.