OVERVIEW
Case Study Summary
Client: Nike Industry: Fashion and Retail
Challenge: Remaining ahead of the curve in innovation and reflecting this across in-person touchpoints.
Solution: Research shows that immersive in-store experiences elicit positive emotional reactions, boost engagement and drive retail sales. Nike opted for four holographic walls in Prime accessory, with content that augments physical retail stores.
Key Outcomes
An attention-grabbing immersive experience that boosts customer engagement offline and online.
A standout campaign that pushes the boundaries of retail innovation.
NIKE
About the Client
Country & Region
Nike is a truly global brand, born in the USA and now recognised in every corner of the world. They have 1,000+ stores worldwide, with key markets in the U.S. and China. This case study focuses on their House of Innovation in Paris.
Sustainability
Nike has been recognised for its transparency in sustainability practices within the fashion industry. The brand successfully reached its goal of powering 100% of its owned-and-operated facilities with renewable electricity in North America and Europe.
Market Position & Scale
Nike was originally founded as Blue Ribbon Sports on January 25, 1964, then rebranded in 1971, named after the Greek goddess of victory. Nike became the world’s largest athletic apparel company, with revenue exceeding $50 billion in 2023.
01. CHALLENGE
Competitive Edge Through Customer Connection
Nike focuses on customer relationships to enhance brand loyalty and retention. Beyond selling products, they are building community, and it shows through the way customers – or rather, fans – engage. The ‘Just Do It’ slogan, launched in 1988, and Nike’s storytelling have formed deep emotional connections with consumers, positioning the brand as a symbol of aspiration. Nike has cultivated sneaker culture and community through limited-edition releases and collaborations, fuelling a multi-billion dollar resale market. In addition, the much-loved brand has taken stances on social issues, exemplified by its 2018 campaign featuring Colin Kaepernick, aligning Nike with younger consumer values.
Pain Point: The Nike brand has been built on lasting customer relationships. The in-store experience must maintain this element of connection and authenticity while utilising innovative approaches to enhance customer experience.
Implementing futuristic tech without losing the ‘soul’ of the brand
Taking a phygital approach, where tech augments the physical environment
Innovating the Retail Experience
Nike’s commitment to innovation has contributed significantly to its competitive advantage in the athletic footwear and apparel market. Their innovation strategy includes developing new technologies and materials for products. For example, Nike Mind 001 and 002 are the first neuroscience-based footwear using sensory stimulation for athlete focus, launched in January 2026. Nike’s innovative approaches have allowed it to expand its market and create new product lines – but it goes far beyond product development. Nike leads with innovation in every area; from marketing to merchandising. Nike’s landmark signing of Michael Jordan in 1984 led to the creation of the ‘Air Jordan’ brand, which transformed athlete partnerships. This is just one example of market leading innovation that goes beyond products.
Pain Point: Nike incorporates innovation into its product development to enhance performance and meet customer needs. Therefore, any innovation in the retail space must achieve the same outcome. There’s no room here for innovation for innovation’s sake.
To maintain competitive edge, innovation must be based on consumer behaviour and market trends
Retail innovation must genuinely enhance the in-store experience
The Solution How Industry Leaders Innovate
Nike’s retail strategy includes a strong emphasis on marketing and promotional activities to attract consumers. Research from the University of Bath found that product-focused holograms can drive sales up by 62% compared to traditional displays.
Why HYPERVSN?
Nike chose the market leader in immersive experiences powered by 3D holography.
Hardware Configuration
3-unit HYPERVSN SmartV Wall in Prime accessory.
Content Format
3D holographic visual storytelling that connects with customers.
Placement Strategy
Placed in a 4-corner formation, immersing customers in vibrant visuals as they enter the store.
Traditional 2D Signage |
HYPERVSN 3D Holograms |
|---|---|
Engagement |
|
| Low, blends into background | High, stands out and elicits emotion |
Storytelling |
|
| Limited, static or 2D animations | Vivid, highly detailed 3D visuals |
Phygital Effect |
|
| Feels separate from or imposed on physical store | Augments and interacts with physical retail environment |
Shareability |
|
| Low | Highly Instagrammable |
HOW IT WORKS
Retail Innovation Implementation
01 Content and Creative Production
Our in-house design experts transformed Nike’s 3D models into vivid, dynamic holographic visuals, capturing even the finest details.
02. Installation and Setup
Displays were installed within the stylish and protective Prime accessory, creating a dramatic effect.
03. Playback, Control and Updates
The client was able to make updates and amends to the campaign remotely, using the HYPERVSN CMS.
Impact in Innovation
Revolutionising In-Store Retail
Omnichannel Engagement
Immersive experiences align with Nike’s multi-channel retail strategy that includes both physical stores and online platforms.
Sales Enablement
3D visuals act as a powerful tool for consumer education, priming them for higher-value conversations with sales teams and streamlining the path to purchase.
Visual Engagement
The setup of the holograms in the Prime accessory created an impactful installation that caught the eyes of passersby.
Brand Perception
The activation was right at home in Nike’s House of Innovation, creating a unique, futuristic in-store experience.
Engagement Indicators
Customers didn’t just walk past – they engaged with the visuals, keen to capture the full visual story.
Operational Benefits
The campaign could be managed from anywhere using the intuitive HYPERVSN CMS or HYPERVSN app.
Integration & Compatibility
Technology Used
This Nike innovation campaign used 4 x 3-unit HYPERVSN SmartV Walls each encased in a Prime accessory.
Safety and compliance notes: Proper installation is required to avoid malfunctions or hazards. To prevent consumers from touching the holographic devices, an appropriate distance and/or protective accessories are recommended. HYPERVSN provides set-up support and a range of stylish, practical accessories.
4K resolution with brightness of up to 3,000 nits
Patented technology
Cloud-based CMS for ultimate control
YOUR HOW-TO GUIDE
Innovate Your In-Store Experience Like Nike
Leadership in innovation gives Nike a competitive edge – and it can do the same for your brand. Here’s our step-by-step guide on how to use 3D holograms to innovate your retail experience.
Need Clarification?
Frequently Asked Questions
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Get in touch to discuss how 3D holography could transform your shopper experience.
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Nike utilises data analytics to inform its retail strategies and improve customer experiences. They then adapt these strategies based on consumer behaviour and market trends to maintain competitiveness. This ensures that any innovation is directly responding to customer desires, ensuring engagement and loyalty.