Warranty

HYPERVSN Limited warranty is a voluntary manufacturer’s warranty, it applies to HYPERVSN hardware products only. Check out the full warranty here.

In addition, check out this HYPERVSN Service flow to have a brief and easy summary of the steps required in case of any issues related to hardware products.

HYPERVSN warrants that each hardware Product that you purchase is free from material defects in design, material and workmanship when used normally under provided guidelines during the warranty period (the “Warranty Period”).

The Warranty Period commences on the initial activation date of the Product on HYPERVSN CMS or in 3 months following the date the Product is collected by the first carrier from Kino-mo, whichever occurs first, and continues for the period of (for accessories warranty period starts on the date the Product is collected by the first carrier only):

• Device 1 year
• Accessories 1 year

HYPERVSN limited warranty covers each component of the Product for 1 year.

Kindly note that software issues are out of the scope of HYPERVSN limited warranty. If you face a software problem, please contact [email protected]

The Warranty Period commences on the initial activation date of the Product on HYPERVSN CMS or in 3 months following the date the Product is collected by the first carrier from Kino-mo, whichever occurs first, and continues for the period of:

• Device 1 year
• Accessories 1 year

HYPERVSN warrants for 3 months from the date of service

(1) that service will be performed in a competent and workmanlike manner and

(2) that all parts used to service your product will be free from defects in materials and workmanship.

HYPERVSN also warrants for 3 months from the date of dispatch of FRU supplied separately from the Device.

All other repaired/replaced Products will be warranted for a period equal to the remainder of the original HYPERVSN Limited Warranty on the original Product or for ninety (90) days, whichever is longer.

HYPERVSN Limited warranty provides rights separate to rights provided by consumer law. HYPERVSN Limited Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend buyer’s rights arising from consumer law. Consumers have the right to choose whether to claim service under the HYPERVSN Limited Warranty or their consumer law rights. If you would like to claim service under customer law in your country, please make a note of this when contacting [email protected]

According to the HYPERVSN limited warranty damages caused by modifications, repairing or altering of the Product by any third party other than HYPERVSN or its Authorized Service Provider will terminate the standard warranty.

Damage caused by any third-party product(s) used along with the Product (e.g. hardware, software, accessories, ancillary equipment, etc.), will terminate the standard warranty.

HYPERVSN Extended Warranty extends the original product warranty for a period up to two (2) years. To purchase this option please contact your local HYPERVSN representative or contact HYPERVSN Sales team.

You may purchase an extended warranty at any moment until the expiration of the limited warranty period.

Yes. The extended warranty period starts from the first day after the expiration of the limited warranty.

HYPERVSN limited warranty is conditioned upon proper use of the Product. Please refer to the point III of Hypervsn Limited warranty to check what is not covered by the standard warranty.

To obtain the warranty service, either the Customer or the Partner (at their sole discretion) shall request return material authorization (“RMA”) by contacting any of the following parties:

• The seller who sold the Product, or
• HYPERVSN Service Team at [email protected]

HYPERVSN Service Team will respond to your request during regular working hours. If you have any urgent requests please contact HYPERVSN Technical Support Team at [email protected], available 24/7 online.

To obtain warranty service you need to submit a claim to the service or support team. If the claim is registered during the warranty period (also during the last day of the warranty period) case should be treated as warranty after warranty expiration. If there is no claim submitted to the HYPERVSN team during the warranty period, this case should be treated as non-warranty starting from the next day of warranty expiration.

You have the right to inspect all Products delivered by HYPERVSN within ten (10) days of receipt. If the product is found DOA you have the right to reject such Products during the said period. Rejected Products will be promptly replaced. To obtain this service please contact [email protected] for RMA.

DOA Products not rejected during 10 days period will be deemed accepted. In this case, they are subject to HYPERVSN limited warranty. To obtain warranty service contact [email protected] and wait for RMA.

Defects of the exterior of the device (Scratches, dents and other cosmetic damage) are subjects for warranty claim unless caused by the customer. The product should not be used before the claim regarding the exterior defects.