3D holography can support travel hubs with everything from wayfinding to retail visibility to passenger engagement. Define what the focus is for this campaign, drawing on customer feedback. Acting on customer feedback promotes positive customer experiences and builds customer loyalty. 

Select a high-impact placement spot for the installation(s). Consider whether people are transiting (e.g. transfer corridors), passively waiting (e.g. departure gates) or actively browsing (e.g. retail spaces) as this will inform both your chosen solution and content. 

Content must be quick to consume and accessible for multilingual passengers. Icons, arrows, minimal text and multilingual options are all advisable. Choose content that is immediately relatable depending on your city and the placement location within the airport. 

To ensure content remains responsive and the installation is well-maintained, co-ordinate with other operational teams within the airport. Agree on a maintenance plan and a process for updates. 

Leveraging NPS and CSAT scores helps you measure your customer satisfaction efforts and uncover areas for further improvement. The HYPERVSN CMS allows clients to manage and amend campaigns remotely. Utilise this functionality to ensure that your campaign is responsive. Make updates based on performance, feedback or seasonal trends.  

Keflavík Airport is located approximately 50 kilometres from Reykjavik city centre. It was originally built by the United States military during World War II as a replacement for a small British landing strip. In 1987, a new civilian terminal was completed, allowing access without passing through military areas. The United States military base at Keflavík Airport closed in 2006 and was handed over to the Icelandic government.  The airport currently has two runways, each measuring approximately 3,050 meters. It is now operated by Isavia, a government enterprise. The airport was used as a hub by the defunct airline WOW air until it ceased operations in March 2019.  In 2026, over 7.5 million passengers are expected to travel through Keflavík Airport. The airport’s masterplan aims to accommodate 15 million passengers per year, including a third runway and new terminal piers. 

As the largest airport in Iceland and an important travel hub in the region, Keflavík Airport heavily invests in a positive passenger experience. The airport’s arrivals process is designed to be smooth, with duty-free shopping available before baggage claim. Frequent shuttle bus services connect Keflavík Airport to Reykjavík and other locations like the Blue Lagoon. A public bus service (Strætó Route 55) is available from Keflavík Airport, though it is less frequent and takes longer than shuttle buses. Taxi services are available outside Keflavík Airport 24/7, providing direct door-to-door service, although renting a car is highly recommended for independent travel, with various agencies located in the arrivals area. Aside from efficiency, the airport also values experience, with travellers able to enjoy discounts and deals at shops and restaurants within Keflavík Airport. 

HYPERVSN 3D holograms use proprietary technology to generate sharp, vivid images that appear to be floating in mid-air. Our devices use high-speed LED-based rotors spinning at speeds that make the blades invisible to the human eye, leaving only high-definition 3D holographic content. Unlike traditional 3D displays, our solutions don’t require specialist glasses or headsets – the 3D effect is visible to the naked eye. With a brightness of 3,000 nits, these displays remain vivid even under intense lighting and bright, outdoor environments. Combining our hardware with exceptional 3D design, we create immersive experiences that enhance consumer experiences through digital signs and billboards, helping to increase footfall in physical stores. 

Travel hubs can boost customer experience primarily through listening to and acting on their passengers’ feedback. For example, personalising the user experience shows your customers that you’re committed to meeting their specific needs and promotes product loyalty. Following up with customers not only lets them see the changes you’ve implemented, but also directly impacts customer retention by reminding users of your product or services value.