Q: How to adjust RPM?
To make the most of the 3D content and take picture-perfect footage of the HYPERVSN in action, use a newly added adjustable rotation speed (Revolutions Per Minute/RPM) feature available for MS and MS-L devices.
Q: How to monitor network health of HYPERVSN units?
Now you and your customers can monitor the health of HYPERVSN Solo device(s), identify hardware issues and proactively prevent possible malfunctions - all with the help of a new feature released on HYPERVSN CMS.
Q: How to get your campaign analytics?
Now you can easily generate data reports for your campaigns. Go to HYPERVSN CMS dashboard, select Reports in Cloud Pro/ Campaigns section.
Q: “My devices” is empty and I’ve already received my HYPERVSN.
A: HYPERVSN units will appear in the My devices tab after the activation procedure has been performed. Switch the device to Setup mode and follow the instructions are listed in the Operating Manual shipped with every device (pp. 21-30).
Q: I can see my device in the “My devices” tab but cannot use it for a campaign.
A: Solo Classic devices use HYPERVSN Solo app for content management. Advancent management features (scheduling, remote control etc.) are available under the Cloud package.To make the device accessible for Cloud Platform management ensure that the...
Q: I’ve started a new campaign, but the device still displays the default animation or an old campaign.
A: Ensure that the device has an active Internet connection. Go to the My devices tab – it should show its status as Online.Please note, that the campaign upload is not immediate, and could take up to 10-15 minutes, depending on the Internet...
Q: Can I schedule my campaign to start at a particular time?
A: The Cloud Platform allows you to manage campaigns based on an hourly schedule.Select Advanced schedule option during Campaign creation and choose the time slots when the campaign should be active.Please ensure that your device remains...
Q: Does the device need to remain online to display content? What happens if the Internet connection is lost?
A: Internet connection is required for new content upload and campaign management. Without an Internet connection, the HYPERVSN device will keep playing the last uploaded campaign.
Q: I'm getting a "The HYPERVSN device is not in your account" error when trying to connect to device with HYPERVSN Solo app
A: Check your Cloud platform account to verify that the device is indeed in your Device list. If it is - follow with the steps below.Go to Solo Device tab and click the Gear icon in the top left corner of the screen. Access Solo Devices list:...
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